Skip to content
  • There are no suggestions because the search field is empty.

Set Billing Preferences for a Specific Aircraft Using the Billing Override

This article outlines how to configure billing preferences using the Billing Override tab, sync changes to open work orders, and troubleshoot conflicts caused by billing precedence rules.

The Billing Override feature in EBIS allows you to define custom billing behavior on a per-aircraft basis. These settings override global and city-level configurations and ensure that your specific preferences are automatically applied to any future work orders created for that aircraft.

This article outlines how to configure billing preferences using the Billing Override tab, how to sync changes to open work orders, and how to troubleshoot conflicts caused by billing precedence rules.

 

Setting a Billing Profile on a Specific Aircraft Using the Billing Override

To configure aircraft-specific billing settings:

  1. Go to the Aircraft Module and select the desired aircraft
  2. Click the Billing Override tab on the left
  3. Toggle Use Billing Override to On
  4. Click Save
  5. Additional fields will now appear, allowing you to define:
    1. Labor Billing Style
    2. Parts Billing Style
    3. OSR (Outside Repair) Billing Style
    4. Shop Supplies & Misc Charges
    5. Global Invoice Discounts

Once set, these preferences apply to all new work orders created for this aircraft.

💡 This is useful when a customer has a negotiated labor markup, flat rate parts structure, or specific shop supply fees that differ from your standard setup.

 

Syncing the Aircraft Billing Override to Open Work Orders

By default, billing overrides only apply to work orders created after the override is saved.

To apply the new settings to existing open work orders:

  1. Click the Resync Open Work Orders button at the top of the Billing Override tab
  2. EBIS will push the updated billing rules to all current open work orders for that aircraft
  3. Review each work order afterward to ensure the desired values took effect

⚠️ Syncing does not guarantee every override will apply if other billing-level settings are already defined on the work order or line item.

 

Troubleshooting the Billing Precedence if the Desired Numbers Don’t Display

If the expected billing styles or rates do not appear on a work order after enabling an aircraft billing override, review the following override hierarchy:

EBIS Billing Precedence (from highest to lowest):

  1. Work Order Line Item Level Settings
  2. Work Order Config & Billing Tab
  3. Aircraft Billing Override
  4. City Billing Profile
  5. All-City Billing Profile (Global Default)

Check the following areas:

  • Work Order Line Items: Manually entered values here will override all other billing logic
  • Work Order Config & Billing Tab: Custom invoice-level rules may block the aircraft override from taking effect
  • Parts or OSRs: May require editing the line item itself to confirm billing style alignment

📘 For a full breakdown of the billing precedence logic and behavior, see Billing Precedence Overview.

 

Related Articles

 

Keywords: Billing Override, Aircraft Billing Settings, EBIS Work Order Billing, Custom Billing Profile Audience: Billing Admins, Customer Success Managers, Maintenance Coordinators Article Type: Billing Configuration