Moving Continued Items from One Work Order to Another

EBIS allows maintenance teams to carry open discrepancies or unfinished tasks from one Work Order to the next using the Continued Items workflow. This is essential for tracking deferred maintenance, documenting work in progress, and preserving issue history across multiple visits.

This article explains how to continue items across Work Orders, what information transfers, and how to configure system behavior around Continued Items.

Setting Items on a Work Order to Continued Before Completing the Work Order

Before completing a Work Order, you can designate specific items as "Continued."

Open the Work Order
Navigate to the Items tab
Locate the line item to be carried forward
Open the item and click the Status dropdown
Set the status to Continued

⚠️ Items marked as Continued will not be closed out when the Work Order is completed. They remain active in the system and become eligible to be imported into future Work Orders.

Adding Continued Items to Another Work Order

Once a Work Order is completed with Continued Items, those items can be brought forward into a new Work Order for the same aircraft.

Open a new or existing Work Order for the same aircraft
On the Items tab, click the + button
Select "Add Continued Items" from the dropdown
A list of eligible Continued Items will appear
Select the ones you want to bring into this Work Order
Click Add Item

These items will be added with full historical linkage and are now active in the new Work Order.

Understanding What Data Transfers or Doesn’t Transfer

When an item is continued from one Work Order to another:

Data That Transfers:

Discrepancy text
Technician notes / corrective action
Original Work Order number
Creation date of the original item

Data That Does Not Transfer:

Labor actuals (hours logged)
Part usage or fulfillment status
Completion notes or sign-offs
Billing or invoicing records

📘 Continued Items maintain reference to the original W.O. but are treated as new active items in the new W.O.

Configuring Continued Items

Continued Items can be enabled and customized based on your organization’s workflows. There are several key configuration areas to be aware of:

Status Assignment: Go to Config > All City Options > Work Order Defaults tab, and locate the setting titled "Item Status (continued)". This dropdown allows you to designate which status label will represent a "continued" item in your system. The status must exist in your list of available Work Order Item Statuses.
Status List Configuration: To manage or add statuses, go to Config > Lists > Work Order Item Statuses tab. Typically, your "Continued" status will be assigned a type of Open, ensuring it does not block Work Order closure logic by default.
Optional Behavior – Do Not Change Continued Items to Finished: If you want original continued items to remain open even after being pulled into a new Work Order, go to Config > All City Options > Options tab and enable the setting: "Do not change continued items to finished". If left off, continued items in the original W.O. will be marked as finished when they are imported into a new W.O.
User Permission – Add Continued Items: Users must have the permission Work Order Items: Add Continued Items enabled in their user profile (Config > User Profiles > Access Levels > Work Orders tab). This grants them the ability to flag items as continued and move them between Work Orders.

💡 These settings allow you to tailor how deferred items are tracked and handled in accordance with your operational and regulatory requirements.

💡 For compliance-sensitive environments, Continued Items offer a paper trail and help ensure unresolved discrepancies are not lost.

Keywords: Continued Items, Carry Forward, Work Order Transition, Deferred Discrepancy, Open Item Transfer Audience: Maintenance Coordinators, Admins, Inspectors, Planners Article Type: How-To / Operational Workflow