---
title: "W/O Item Status: Security & Validation"
description: There are user security access levels and work order validations that may prevent a status change for a work order item
---
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# W/O Item Status: Security & Validation
## There are user security access levels and work order validations that may prevent a status change for a work order item
### Introduction
You may receive an error when attempting to changing the status of a work order item. This article is meant to help outline why this can happen.
### W/O Status
If the work order itself is not an **Open** status type, then it is considered locked and you cannot edit it. See more on [W/O Status](https://support.ebiscloud.com/wo-status?hsLang=en).
### W/O Item Details
If a technician has an active service timer, you will receive an error.
If **All Cities \> Options \> Work Orders \> Item Status \> Item must have category, subcategory, and action category to change status** is enabled, make sure the w/o item has valid values for category, subcategory and action category.
If using On the Job training, and a technician is enabled for training but their work has not been signed off, a validation error will occur.
### W/O Item Signoffs
If missing the final signoff for a work order item, an error will occur if the city options have **Work Orders \> Item Status \> Require item signoffs before changing status to Finished** enabled.
Similarly, also review the city option **Work Orders \> Item Status \> Require item primary sign-offs before changing status to Finished**.
### W/O PM & QC Signoffs
If doing preventive maintenance on GSE equipment, there are city options have **Work Orders \> Item Status** to require the required W/O signoffs (either PM or Quality Control) to be complete before allowing item #1's item status to be changed to a Finished status type**.**
### Parts
If there are outstanding parts (qty needed \> qty used), the city option **Work Orders \> Item Status \> Allow Finished/Rejected status if outstanding parts** is selected.
In some scenarios, it is possible for a part to be linked to a work order from the P/O itself, with the part not on the work order. EBIS will also detect this with a validation error.
Please see additional city options in Work Orders \> Item Status for allowing review status changes with outstanding parts and **(Research)** parts.
### User Profile Access
If the user account changing the item status has a user profile with limiting access, changing the item status may cause a validation error.
Check the access levels in Config \> User Profiles \> (select a profile) \> Access Levels \> Work Orders. The various "Item: Status" may need to be selected/de-selected accordingly.
An example of this is, if a user does not have "**Item: Status - Open to Finished**", they will not be able to change the item status to any W/O item status that has an Item Status Type of "Finished" (see how to customize [W/O Item Status)](https://support.ebiscloud.com/wo-status?hsLang=en#wo-item-status).
Another common scenario is where a user may not have access to reopen an item that is marked as Finished: check the "**Item: Status - Finished/Rejected to Open"** user access level.
### All City Configuration
Config \> All Cities \> Options \> Work Orders must have **Defaults \> Item Status (Finished)** set.
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