Each work order item can have a special labor rate.
By default, work orders will use the labor rate based on your city, customer, and asset configuration.
However, if you have an hourly work order and need to set a specific labor rate, you can set this at a per item level.
Note that the owner authorization must be Yes, and the billing method set to Hourly. If the billing method is set to No Charge, or Flat Rate, the special hour rate will not be used.
Also, if the item is set as a warranty vendor, the customer may not be billed for the item, depending on the vendor warranty preferences.