---
title: Submitting Support Tickets through EBIS 5
description: Requesting support just got easier!
---
[Skip to content](https://support.ebiscloud.com/submitting-support-tickets-through-ebis-5#main-content)
- [Home](https://support.ebiscloud.com/)
- [Feature Release Notes](https://www.ebiscloud.com/feature_release_notes)
Open main navigation
Close main navigation
- [Home](https://support.ebiscloud.com/)
- [Feature Release Notes](https://www.ebiscloud.com/feature_release_notes)
How can we help you?
- There are no suggestions because the search field is empty.
1. [Help Center](https://support.ebiscloud.com/?hsLang=en)
2. [Best Practices](https://support.ebiscloud.com/best-practices?hsLang=en)
# Submitting Support Tickets through EBIS 5
## Requesting support just got easier!
System admins can now submit a support ticket directly from the EBIS 5 platform using a support request form that will help us help you.
The video below will guide you along the process of submitting the 'Support Request Form' while sharing best practices on tracking down answers from existing resources to save you time!
Note: We will continue to accept support tickets directly to [support@datcomedia.com](mailto:support@datcomedia.com) but soon you will start receiving an auto-reply directing you to the 'Support Request Form'.
- [Onboarding](https://support.ebiscloud.com/onboarding?hsLang=en#main-content)
- [All New EBIS Customers](https://support.ebiscloud.com/onboarding?hsLang=en#all-new-ebis-customers)
- [Existing Customers - EBIS 3.2 to 5 Migration](https://support.ebiscloud.com/onboarding?hsLang=en#existing-customers-ebis-3-2-to-5-migration)
- [EBIS 5 Training](https://support.ebiscloud.com/onboarding?hsLang=en#ebis-5-training)
- [MRO Specific](https://support.ebiscloud.com/mro-specific?hsLang=en#main-content)
- [Work Orders](https://support.ebiscloud.com/mro-specific?hsLang=en#work-orders)
- [3.2 to 5](https://support.ebiscloud.com/mro-specific?hsLang=en#3-2-to-5)
- [Parts](https://support.ebiscloud.com/mro-specific?hsLang=en#parts)
- [Billing](https://support.ebiscloud.com/mro-specific?hsLang=en#billing)
- [Configuration](https://support.ebiscloud.com/mro-specific?hsLang=en#configuration)
- [Cores / Rotables](https://support.ebiscloud.com/mro-specific?hsLang=en#cores-rotables)
- [Aircraft](https://support.ebiscloud.com/mro-specific?hsLang=en#aircraft)
- [Tools](https://support.ebiscloud.com/mro-specific?hsLang=en#tools)
- [QuickBooks Online Integration (New)](https://support.ebiscloud.com/quickbooks-online-integration-new?hsLang=en)
- [Work Order](https://support.ebiscloud.com/work-order?hsLang=en)
- [Customer Approvals](https://support.ebiscloud.com/customer-approvals?hsLang=en#main-content)
- [Getting Started](https://support.ebiscloud.com/customer-approvals?hsLang=en#getting-started)
- [Using Customer Approvals](https://support.ebiscloud.com/customer-approvals?hsLang=en#using-customer-approvals)
- [Customer Experience](https://support.ebiscloud.com/customer-approvals?hsLang=en#customer-experience)
- [Troubleshooting & FAQs](https://support.ebiscloud.com/customer-approvals?hsLang=en#troubleshooting-faqs)
- [Aircraft](https://support.ebiscloud.com/aircraft?hsLang=en#main-content)
- [Getting Started with the Aircraft Module](https://support.ebiscloud.com/aircraft?hsLang=en#getting-started-with-the-aircraft-module)
- [Creating & Configuring an Aircraft or Fleet](https://support.ebiscloud.com/aircraft?hsLang=en#creating-configuring-an-aircraft-or-fleet)
- [Viewing & Updating Meter Readings (Aircraft Times)](https://support.ebiscloud.com/aircraft?hsLang=en#viewing-updating-meter-readings-aircraft-times)
- [Creating & Configuring Meter Profiles](https://support.ebiscloud.com/aircraft?hsLang=en#creating-configuring-meter-profiles)
- [Reviewing Historical Work Orders, Parts & OSRs on Aircraft](https://support.ebiscloud.com/aircraft?hsLang=en#reviewing-historical-work-orders-parts-osrs-on-aircraft)
- [Managing Deferred / Continued Maintenance Items](https://support.ebiscloud.com/aircraft?hsLang=en#managing-deferred-continued-maintenance-items)
- [Managing Recurring Maintenance Items with the Compliance Module](https://support.ebiscloud.com/aircraft?hsLang=en#managing-recurring-maintenance-items-with-the-compliance-module)
- [Setting Custom Pricing & Rates for Specific Aircraft](https://support.ebiscloud.com/aircraft?hsLang=en#setting-custom-pricing-rates-for-specific-aircraft)
- [Ordering Shop Supplies Using a “Shop Aircraft”](https://support.ebiscloud.com/aircraft?hsLang=en#ordering-shop-supplies-using-a-shop-aircraft)
- [Viewing & Managing Engine Compression Readings](https://support.ebiscloud.com/aircraft?hsLang=en#viewing-managing-engine-compression-readings)
- [Aircraft Module Fields, Definitions & Config Settings](https://support.ebiscloud.com/aircraft?hsLang=en#aircraft-module-fields-definitions-config-settings)
- [Advanced](https://support.ebiscloud.com/advanced?hsLang=en#main-content)
- [Errors](https://support.ebiscloud.com/advanced?hsLang=en#errors)
- [EBis 3.2 (Legacy)](https://support.ebiscloud.com/ebis-3-2-legacy?hsLang=en#main-content)
- [Work Orders](https://support.ebiscloud.com/ebis-3-2-legacy?hsLang=en#work-orders)
- [Pricing](https://support.ebiscloud.com/ebis-3-2-legacy?hsLang=en#pricing)
- [Troubleshooting](https://support.ebiscloud.com/ebis-3-2-legacy?hsLang=en#troubleshooting)
- [GSE EAM & CMMS](https://support.ebiscloud.com/gse-eam-cmms?hsLang=en)
- [Billing](https://support.ebiscloud.com/billing?hsLang=en#main-content)
- [City Config](https://support.ebiscloud.com/billing?hsLang=en#city-config)
- [EBIS Subscription Management](https://support.ebiscloud.com/billing?hsLang=en#ebis-subscription-management)
- [Best Practices](https://support.ebiscloud.com/best-practices?hsLang=en)
- [Parts](https://support.ebiscloud.com/parts?hsLang=en#main-content)
- [Cores](https://support.ebiscloud.com/parts?hsLang=en#cores)
- [Special Pricing](https://support.ebiscloud.com/parts?hsLang=en#special-pricing)
- [ADA Dashboards & Reporting](https://support.ebiscloud.com/ada-dashboards-reporting?hsLang=en#main-content)
- [General Reporting](https://support.ebiscloud.com/ada-dashboards-reporting?hsLang=en#general-reporting)
- [ADA Dashboards](https://support.ebiscloud.com/ada-dashboards-reporting?hsLang=en#ada-dashboards)
- [Power BI Connector](https://support.ebiscloud.com/ada-dashboards-reporting?hsLang=en#power-bi-connector)
- [General Configuration](https://support.ebiscloud.com/general-configuration?hsLang=en#main-content)
- [Addresses](https://support.ebiscloud.com/general-configuration?hsLang=en#addresses)
- [Quickbooks Imports with Transaction Pro](https://support.ebiscloud.com/quickbooks-imports-with-transaction-pro?hsLang=en)
- [New Releases](https://support.ebiscloud.com/new-releases?hsLang=en)
[](https://www.ebiscloud.com?hsLang=en)
[mailto:email@email.com](mailto:email@email.com)
Copyright © 2025, EBIS - Tronair
```json
{
"@context" : "https://schema.org",
"@type" : "VideoObject",
"caption" : {
"@type" : "MediaObject",
"contentUrl" : "https://support.ebiscloud.com/media-transcripts/103172718924/en.vtt",
"inLanguage" : "en",
"name" : "en Captions"
},
"contentUrl" : "https://20870017.fs1.hubspotusercontent-na1.net/hubfs/20870017/Support%20(MRO)/Submitting%20Support%20Tics%20-%20Best%20Practices.mp4",
"dateModified" : "2025-05-28T19:53:46.154Z",
"duration" : "PT4M49.757S",
"height" : 720,
"name" : "Submitting Support Tics - Best Practices",
"thumbnailUrl" : "https://20870017.fs1.hubspotusercontent-na1.net/hubfs/20870017/Support%20(MRO)/Submitting%20Support%20Tics%20-%20Best%20Practices.mp4/medium.jpg",
"uploadDate" : "2023-02-20T10:24:33.674Z",
"width" : 780
}
```