Troubleshooting
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      Sending EBIS support a database backup and/or media files from EBis 3.2

      If migrating to EBIS 5 from 3.2, or EBIS support has requested a backup, here are the steps to get a backup and send to our support team.

      Sending a Backup

      The following MUST be done from the server machine (and not a client machine):

      1. If a recent backup exists -- it is probably in a folder such as:
        1. C:\Program Files\Microsoft SQL Server\MSSQL10.EBIS\MSSQL\Backup
        2. C:\Program Files\Microsoft SQL Server\MSSQL\MSSQL\Backup
        3. C:\EBis Backups
        4. Please grab that file and skip to step 3.  Otherwise, from the server computer, log into EBis with an account that has Data Admin Access.
      2. If a recent backup does not exist –
        1. Start EBis 3.2 on the server machine and log in with an account that is an admin.  Go to the Admin Menu > Show Admin Menu > Data Admin Functions, and select “Backup Database”.  Save it to your c:\ drive – the root folder of your c drive (c:\) is preferred as this SQL backup does not like long file paths.
        2. Once it has been backed up, go to this directory and zip this backup file with Windows itself (right click on the file itself and select Send To > Compressed (Zip File) or another program such as WinZip
      3. Upload the file via a service such as Dropbox or Google Drive, and send us a link to download the file, either via the intake form link sent to you or via support@datcomedia.com

      Sending Media Files

      The instructions above are for the EBis database.  This does not include any media files:  
      1. If you attach photos or PDFs to work orders, parts, etc., you can also send us your "EBis Shared" folder.  
      2. This is normally on your server and is a public share - in it you will most likely have your company logo and an "EBis FIles" folder.  
      3. Please zip the "EBisShared" folder and upload to Dropbox/Google Drive, etc. and send us a link.  
      4. If the size is very large, you may want to use a different compression tool such as 7-Zip: https://www.7-zip.org/download.html

       

      Sharing files via Google Drive

      Google Drive is an easy way to share a large file with the EBIS team. Instructions can be found below:

      Quick Version:

      A quick rundown of how to share a file once it's uploaded to Google Drive can also be found below:

      1. Once the file has been added to a Google Drive folder, click the 3 vertical dots to the right of the file name
      2. Click Share
      3. Click Share again, which will trigger a pop-up box to display with additional sharing options

        G_Drive_Share_1-3
      4. In the Share pop-up box, enter the email addresses of your EBIS Onboarding Manager and jim@datcomedia.com.
      5. Leave a note/message (optional)
      6. Click Send, which will shoot a link to the email addresses entered and allow access to the Database backup file.

      G_Drive_Share_4-6

      Detailed Step-by-Step Instructions from Google:

      Detailed instructions directly from Google on how to share a file via Drive can be found here, including a step-by-step walk-through of the process. In Step 2 of the Google documentation, the most secure option for sharing a file is to 'Share with Specific People' by entering their email address. Google will then automatically send an email alerting the user that a file has been shared and also include a direct link to access the file.