There are some options that can affect how you use the Work Order module.
City Options
The following options can be found from going to a city (Config > Cities > double click on a city) and then select the Options sidebar > Work Orders section.
Owner Authorization is Yes by Default (Options sub-sidebar)
By default, when a work order is created, owner authorization is "Open", and must be set to Yes. Generally, if you are a GSE operator or only work on your own fleet of aircraft, you can enable this option so that items are set to "Yes" automatically.
If you work on customer aircraft or GSE equipment, and items require authorization, keep this disabled. You can set "Item: Edit the Owner Authorization" in User Profiles > Work Orders sidebar to allow specific groups of users to edit this.
Require aircraft work orders to have a billing profile selected to create a W/O (MRO only, from the Billing sub-sidebar)
This is commonly set if you want to require a specific rate per aircraft type. These billing profiles are set in Config > Billing Profiles.
Allow Finished/Rejected status if outstanding parts (Item Status sub-sidebar)
If there are parts with qty needed > qty used, allow the item status to be changed to Finished or Rejected.
Require item signoffs before changing status to Finished (MRO only, Item Status sub-sidebar)
If the work order has item signoffs, all signoffs for the item must be completed before changing the status to Finished. Item signoffs can be customized in Config > Lists > Work Orders section > Item Signoffs.
Do not allow void if missing corrective action on first item (Completion & Validation sub-sidebar)
If selected, the corrective action must be entered in item #1. This is commonly used to track why a W/O was void.
All City Options
The following options can be found from the Config > All City Options sidebar > Work Orders sub-sidebar.
All items must be marked Finished to complete W/O (Completion & Validation sub-sidebar)
Requires all items in a work order to have an item status of Finished.
Work Order must have service hours to complete (Completion & Validation sub-sidebar)
If enabled, work orders must have service hours worked (from a W/O, go to the Service tab, add a technician, and add time). This is normally recommended.
Require Corrective Action when Voiding W/O (Completion & Validation sub-sidebar)
Recommended, as it essentially requires a user to enter a reason why the W/O is being voided. Note that voiding W/Os is ultimately a permission set in Config > Users Profiles.
Billing: On The Job training not billable (Billing sub-sidebar)
Any work that is added to an item in the W/O Service tab that is logged as training will not be billed to the customer. On the Job training tracking is enabled from the All City Options > Work Orders > Item Signoffs sidebar.
Disable Time Detail Overrides (All Cities > (section: Work Orders) > Options sub-sidebar)
Time detail overrides allow users to add a specific amount of time to a work order, with detailed information about when they did the work (date & time). Completely disable time detail overrides for all cities. This overrides any city and user preference.
Note that there is a Config > User Profiles > Work Orders option "Service: Time overrides must be detailed". If time overrides are enabled in All City Options, this can be set to require any override to have detailed info.