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Enable Overtime
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Navigate to the config and billing section within the work order.
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Under the general tab, scroll down to the overtime section.
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Ensure that overtime is enabled to make adjustments.
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Adjust Overtime Hours
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Identify the technicians and their logged hours on the work order.
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Access the activity log to view the logged hours.
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Split the hours into regular and overtime hours by creating separate activity logs.
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Adjust the hours manually by changing the logged hours to reflect the overtime accurately.
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Adding Overtime Hours
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Set the technician as currently on overtime.
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Add additional hours manually to reflect overtime hours.
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Use dates to specify when the overtime hours were worked.
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Adjust the clocked hours to match the real picture of regular and overtime hours worked.
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Limitations and Adjustments
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Be aware of limitations set by business rules, such as the number of days you can go back to make adjustments.
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Adjust the settings to align with your business requirements, such as setting a limit of 31 days.
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Manually add overtime hours and adjust clocked hours accordingly to accurately reflect regular and overtime hours worked.
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